Diffuser Troubleshooting

 

If you are having problems with your diffuser, try these troubleshooting steps:

Ultrasonic DiffuserNote that these helpful steps to troubleshoot are for ultrasonic aromatherapy diffusers.

My diffuser does not work at all:

  • Check that there is water in the bowl and that the water level is correct. Too high or too low can result in no diffusion.
  • Ensure that you are using the correct power adapter.
  • Check that the power adapter is securely plugged into the wall socket.
  • Check that the other end of the power supply is securely plugged into the diffuser.
  • Test the power source or try an alternate power source to ensure that there is adequate power being supplied to the unit.
  • Make sure you are using only filtered water, tap water or spring water. Do not use distilled water as this affects the diffusion.

People often get water inside the diffuser through overfilling, bumping or moving the diffuser around while full. If water or essential oil enters the diffuser it will quit working. If this happens, your should unplug and clean the unit and remove any water and let it sit for a day or two to "dry out". Water may evaporate in a matter of hours, but essential oils take more time. After it has had time to dry, refill and try it again. The moisture will evaporate and the diffuser should work once again. If your unit still doesn't work, and you purchased it from us, then contact us.

 

Diffusion is very weak and or lower than usual:

  • Clean your unit and run it though an cleaning cycle.
  • Make sure you are using only filtered water, tap water or spring water. Avoid distilled water as this may affect the diffusion.
  • Check for correct water level. Over filling the unit or too little water in the unit may be the cause.
  • Most diffusers vent from the bottom, so placing them on a soft surface can restrict airflow. Check that the air intake is not obstructed, and that the air flow is not restricted. Over time, hair or dust can enter the unit thought the air intake. Make sure that this is unobstructed.
  • Only operate the diffuser on a level, hard surface. DO NOT run your diffuser on a towel or any soft surface that will restrict the air flow.
  • Check to see if the water level sensor is clean and unobstructed.
  • If all is good, keep it unplugged for a few minutes, refill, and restart the diffuser.
  • If it is still very weak, and you purchased your diffuser from us, then contact us.

 

Water in diffuser feels hot:

  • Turn off and unplug diffuser and allow it to cool down. In some models, the water naturally will increase in temperature if you run them continuously for extended periods of time and this is normal.
  • Check that the air intake is not clogged by dust, hair or restricted or obstructed in anyway.
  • Check that the diffuser is on a level, hard surface. DO NOT run your diffuser on a towel or any soft surface that will restrict the air flow and cause the unit to overheat.
  • Clean your unit and run it through a cleaning cycle.
  • Refill and restart. If the water is still hot, and you purchased your diffuser from us, then contact us.

 

Lights turn on but there is no diffusion:

  • Check that the diffuser is on a level, hard surface. DO NOT run your diffuser on a towel or any soft surface that will restrict the air flow.
  • Ensure that your diffusers is not filled too high. Water should never be above the fill line.
  • Clean your unit and run it through a cleaning cycle.
  • Unplug, refill if necessary, reconnect and turn the diffuser on again.
  • Make sure you are using only filtered water, tap water or spring water. Avoid distilled water as this can affect the diffusion.
  • If it will not restart, and you purchased your diffuser from us, then contact us.

 

Light is blinking and there is no diffusion:

  • Check that the diffuser is on a level, hard surface. DO NOT run your diffuser on a towel or any soft surface that will restrict the air flow.
  • Ensure there is adequate water in the reservoir. Water should be at or just below the fill line.
  • Clean your unit and run it through a cleaning cycle.
  • Unplug, refill if necessary, reconnect and turn the diffuser on again.
  • Make sure you are using only filtered water, tap water or spring water. Avoid distilled water as this can affect the diffusion.
  • If it will not restart, and you purchased your diffuser from us, then contact us.

 

It still isn't working?

  • See our article on diffuser cleaning and maintenance.
  • If it still will not work, and you purchased your diffuser from us, then contact us and we will see if we can repair your unit.
  • Otherwise, check out our diffuser section for a great deal on a new diffuser. All prices are in Canadian dollars and we ship all over North America.

 

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